Use this form to request an internal review of your refund refusal decision.
If your enquiry is about general refund or repayment information, refer to
Getting a refund.
This form is not for enquiries about:
We will not respond to status or general enquiries made using this form. For information on how to make a general enquiry or an enquiry about an existing application, see contact us.
There is no standard time frame for processing a refund request. We will assess each refund request individually under the relevant legal authority or administrative rules.
Use the details in your refusal notification to complete the questions below.
Do not send through repeat requests for assistance during this period.
