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Contact us

Save time by using our online services and guides, or get in touch with us.


​What can we help you with?

Try our Popular questions for self help options.

Apply online for an Australian visa or citizenship - our preferred and the most efficient way to apply is through ImmiAccount. Use the Applying online in ImmiAccount guide to help you.

Check status of your visa or citizenship application - if your application is within the standard processing time, we can’t give you further information even if you call. ​If you have made an application online, you can check your status in ImmiAccount.

Need further assistance?


If you have a problem that requires us to access your details, you can call us Monday to Friday from 9am to 5pm (excluding Australian National Public holidays).

Call us


Find an office

Find details about our offices in and outside of Australia.​​

See our addresses and opening hours