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Contact us

Need help? We want you to find what you’re looking for. Chances are, you'll find the answer here. Save time by using our online services and guides, or get in touch with us.


What can we help you with?

Try one of the popular topics below to get a faster answer.

Check status of your visa or citizenship application

You can check the status of your application as the standard processing times may change from time to time.
If your application is within the standard processing time, we can’t give you further information even if you call.

If you have made an application online, you can check your status in ImmiAccount.

Online services

A change of situation

Tell us if your situation or contact details have changed. Keeping us up to date means we can assess you correctly.

See other online popular services

Can't find what you're looking for? Get in touch


If you have a problem that requires us to access your details, you can call us Monday to Friday from 9am to 5pm (excluding Australian National Public holidays).

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Find an office

Find details about our offices in and outside of Australia.

See our addresses and opening hours


Quick access to all of our visa and citizenship forms.

Compliments, complaints and suggestions

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