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Contact us

Need help? We want you to find what you’re looking for. Chances are, you'll find the answer here. Save time by using our online services and guides, or get in touch with us.


Before you call us check:

If you have a complex issue or can't find the information on the website, you can call our Global Service Centre (GSC). Have your documents ready to e​stablish your identity.

Establish your identity

Have your passport or travel document ready before you contact us.

We will ask you a number of questions to establish your identity. We need to establish your identity to comply with the Privacy Act 1988 before discussing or updating your record, this includes if you're authorised to act on behalf of someone.

We cannot discuss your migration matter with an un-authorised third party without your permission. To give permission you need to submit​ the relevant 956 Form.

Global Service Centre

You can contact our Global Service Centre (GSC) Monday to Friday 9 am to 5 pm your local time. We receive a high volume of telephone enquiries each day. Our GSC is closed on Australian National Public Holidays. Monday is our peak day and wait times may be longer. ​

In Australia
Phone: 131 881 ​​

Outside Australia
Phone: +61 2 6196 0196​

For offices outside Australia check our list of locations