Before you call us check:
If you have a complex issue or can't find the information on the website, you can call our Global Service Centre (GSC). Have your documents ready to establish your identity.
Establish your identity
Have your passport or travel document ready before you contact us.
We will ask you a number of questions to establish your identity. We need to establish your identity to comply with the
Privacy Act 1988 before discussing or updating your record, this includes if you're authorised to act on behalf of someone.
We cannot discuss your migration matter with an un-authorised third party without your permission. To give permission you need to submit the relevant 956 Form.
Global Service Centre
You can contact our Global Service Centre (GSC) Monday to Friday 9 am to 5 pm your local time. We receive a high volume of telephone enquiries each day. Our GSC is closed on Australian National Public Holidays. Monday is our peak day and wait times may be longer.
Phone: 131 881
Phone: +61 2 6196 0196
For offices outside Australia check our
list of locations