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Changes in your situation

Getting a refund

​​​​​​​​​​​​​​​​​​​​​​​​​​Visa application charges and citizenship application fees are paid to assess your application. You can’t get a refund just because your application was not successful.

If you reverse a payment for your application:

  • your application might become invalid
  • your application might be cancelled
  • you might get a debt to the Commonwealth.

If you get a debt to the Commonwealth we can pursue this debt. The debt might affect the outcome of a future visa application.

Form 1424 - Refund request lists the limited situations in which refunds can be granted. There is no standard timeframe for processing a refund request. Each refund request must be individually assessed under the relevant legal authority or administrative rules.

If you submitted your application through ImmiAccount or paid through ImmiAccount

Follow these steps to check the status of your payment:

  1. Log into your ImmiAccount
  2. Go to 'Manage Payments' in the 'My Payments' drop-down tab
  3. The payment status will be displayed
  4. If the payment status in ImmiAccount is:
    • 'Credit' then select the 'Request Refund' option from the actions menu
    • 'Paid' you will need to complete Form 1424 - Refund request. Send the completed form to the office processing your application. If you do not know your processing office then send the completed form to your nearest office.

If you didn’t submit your application or make a payment through ImmiAccount

You will need to:

  1. Complete Form 1424 - Refund request
  2. Send the completed form to the office processing your application. If you don’t know the location of the office processing your application, send the completed form to your nearest office.

If you were unable to travel to, or you departed from Australia early because of COVID-19 restrictions​

You can apply for a refund of your Visa Application Charge for the following subclasses:

  • Prospective Marriage (subclass 300)
  • Pacific Labour Scheme and Seasonal Worker Programme (subclass 403)
  • Working Holiday ​Maker (subclass 417)
  • Work and Holiday (subclass 462).
You will need to:​​​
  1. Complete Form 1424 - Refund request​​
  2. Refer to Refunds and waivers of Visa Application Charges​ for where to submit the form 1424 for the following subclasses.

For further information including how to lodge a request, refer to Refunds and waivers of Visa Application Charges​.

If you hold a Student or Working Holiday Maker visa and are eligible for a refund of your first instalment of the visa application charge (VAC) under the Student and Working Holiday Makers VAC Refunds Scheme

Fully vaccinated Student and Working Holiday Maker (WHM) visa holders who travelled to Australia during a specified period are eligible for a refund of the visa application charge.

For Students, you will be eligible for a refund of the visa application charge paid in relation to that visa if:​

  • you hold a valid Student visa (subclasses 500, 560, 571, 572, 573, 574 or 575); and
  •  travelled to Australia on that visa between 19 January 2022 and 19 March 2022. 

WHM visa holders will be eligible for a refund of the VAC paid in relation to that visa if:

  • you hold a valid Working Holiday Maker visa (subclasses 417 or 462); and
  • travelled to Australia on that visa between 19 January 2022 and 19 April 2022. 

You do not need to lodge your claim immediately. If you hold a Student or WHM visa, and you travelled to Australia within the specified period, you will be eligible for a refund.

You will not receive a refund automatically. You must make a claim using the Students and WHM refunds form.

You can make a claim any time up until 31 December 2022.

NOTE: The Department has received a large volume of claims for refunds under this incentive. We are processing claims in the order received.

The time required to assess each claim will vary for each visa holder because we process each claim according to the visa holder’s individual circumstances. We must ensure that the refund payment is made to the correct person.

You can help by only lodging one claim and attaching the correctly completed requested documents to that claim.

For answers to Frequently Asked Questions, please see Visa Refund Portal Help.