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Changes in your situation

Getting a refund

​​​​​​​​​​​​​​​​​​​You pay a Visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. You cannot get a refund just because your application, nomination or sponsorship was unsuccessful or refused.

Generally, a VAC can only be refunded in certain circumstances, including if:

  • The application was unnecessary at the time it was made.
  • A mistake was made by the Department.
  • The applicant has died.
  • The sponsorship or nomination was not successful.
  • The application was made because of a mistake by the applicant and it is withdrawn in writing before a decision is made.

If you reverse or cancel a payment for your application:

  • Your application might become invalid.
  • Your application might be cancelled.
  • You might get or have a debt to the Commonwealth. This may limit your ability to get another visa.

Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. For more information check the Skilling Australians Fund Levy information at Cost of sponsoring (homeaffairs.gov.au)

There is no standard timeframe for processing a refund request. Each refund request must be individually assessed under the relevant legal authority or administrative rules.

​​Requesting a refund

​Find out how to request a refund:​​​