Important
Use this form to request help if you have a technical problem with your ImmiAccount or online application.
To help you before submitting this form:
If your enquiry relates to accessing ImmiAccount or resetting and recovering your details, use the forgotten
username,
password or
Multi-factor Authentication (MFA) links.
This form is
not for enquiries about:
We will not respond to status or general enquiries made using this form. For information on how to make a general enquiry or an enquiry about an existing application, see the
contact us page.
We aim to respond to your enquiry within ten business days. Do not send through repeat requests for help during this period.
