Use this form to request help if you have a technical problem with your ImmiAccount or online application.
Common issues and error messages and use the Applying online in ImmiAccount guide to help you before submitting this form. If your enquiry relates to accessing ImmiAccount, please attempt to use the forgotten username or password links.
This form is not for enquiries about:
We will not respond to status or general enquiries made using this form. See the
contact us page for information on how to make a general enquiry or an enquiry about an existing application.
We aim to respond to your enquiry within ten business days. Do not send through repeat requests for assistance during this period.