‘System is currently unavailable’
You might have an issue with your internet browser session.
Clear your internet browser history and try again.
Each internet browser has different options. Delete:
- temporary internet/website files
- cookies
- browsing history
- download history.
Do this a few times to be sure.
If you still get this error contact us.
‘Based on the entered passport details, applicant [name] is not eligible to apply for this visa using this online service. Ensure the passport details have been entered exactly as they appear in the applicant’s passport .The applicant will not be able to continue and should review the eligibility information on our website.’
Enter your details again. Check they are correct.
If you still get this message contact us and provide a copy of your passport.
‘Applicant [name] cannot be identified, check the provided details and correct if necessary. The applicant will not be able to continue with this application and should review the information on our website.’
Enter your details again. Check they are correct.
Tell us if your passport details have changed since we granted your visa.
If you still get this message contact us and provide a copy of your passport.
‘Our records indicate that you are in Australia’
To apply for certain visas you must be outside Australia.
If you are outside Australia and get this message contact us.
‘Our records indicate that you do not hold a valid pre-requisite visa’
To apply for certain visa subclasses you need a valid pre-requisite visa.
Check:
- the eligibility criteria for the visa
- you are in the correct location to apply
- you have selected the correct application based on your current location (in or outside Australia).
If you do not hold a valid pre-requisite visa, you cannot continue to apply. You may be able to apply for a different visa. Explore visa options that might suit your needs.
If you do hold a valid pre-requisite visa and have selected the correct application contact us.
‘You are in a location that means you cannot use this service’
You might not have chosen the correct visa application.
Check:
- the eligibility criteria for the visa you are applying
- you are in the correct location to apply
- you have selected the correct application based on your current location (in or outside Australia).
If you have chosen the correct application contact us.
‘Our records indicate that a member of the family unit cannot be included in this online application’
You may not be able to include a family member in your online application.
If you are certain you can include each family member contact us.