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Contact us

Need help? We want you to find what you’re looking for. Chances are, you'll find the answer here. Save time by using our online services and guides, or get in touch with us.

​​​Offices in Australia

You can apply online for most Australian visas and citizenship through ImmiAccount. This is the preferred and most efficient way to apply.

Our offices in Australia provides services by Appointment only.

If we need to see you, we will send you a letter or invitation to attend an appointment.

Prior to attending your appointment in one of our offices, see COVID-19 instructions for attending a Departmental office in Australia.

If you have a complex issue or cannot find the information on the website, you can call our Global Service Centre.

If you are currently seeking review of the decision made on your visa application, the Minister for Immigration, Citizenship, Migrant Services and Multicultural Affairs can now accept service of filed court applications via mail. Send documents to the office postal address in your capital city - see office locations for details.​