COVID-19 instructions for attending a Departmental office in Australia
If you have an appointment at one of our offices, you must follow all precautionary measures listed below. This will help reduce the spread of COVID-19 and protect yourself and those who are most at risk.
If your state or city is in lockdown and stay-at-home orders are in place, you must not attend the office. All appointments will be cancelled. The Department will contact you at a later stage, to reschedule your appointment.
Appointment only offices
Our offices in Australia provide services by appointment only.
If we need to see you, we will send you a letter or phone you, to ask you to attend an appointment.
If you are unwell or are required to isolate
Stay at home and do not come to your appointment if you:
- have COVID-19
- have been in contact with someone who has COVID-19, and are yet to receive a clear COVID-19 test result
- have to quarantine or isolate, as requested by a regulatory authority - for example, a State or Territory Department of Health
- are unwell with cold or flu-like symptoms including:
- sore throat, or
- shortness of breath, even if you have returned a clear COVID-19 test result
- have returned from overseas or travelled to any COVID-19 affected areas within Australia in the last 14 days
- have visited a known COVID-19 case location in the last 14 days.
Before you attend your appointment
Please check your state or territory COVID-19 websites for any local rules or restrictions that apply. For example, you may need to wear a mask to attend your appointment. Or, if you have visited any known COVID-19 case locations, you may need to get tested and isolate.
To check local guidelines, restrictions and COVID-19 case locations visit
Rescheduling your appointment
If you are unable to attend your appointment, refer to the information outlined in your appointment letter.
Changes to our offices
To help prevent the spread of COVID-19, our offices have:
- been set out to meet physical distancing requirements
- hand sanitiser available
- surfaces cleaned frequently by professional commercial cleaners.
Arriving at an office
Please do not bring children or visitors with you to the office. In most cases, only the person with the appointment will be allowed into the office.
When you arrive at the office for your appointment, an officer will ask you questions about your health to determine if you will be allowed into the office.
While you are in the office
While you are in the office you need to:
- follow social distancing measures and stay 1.5 metres away from other people
- follow instructions about the number of people allowed into the office or the lifts at the same time
- adhere to any instructions from staff
- practice good hygiene, including:
- use the available hand sanitiser
- cover your mouth and nose with your elbow or a tissue if you cough or sneeze
- dispose of tissues immediately into a dedicated waste bin and use hand sanitiser
- avoid touching your eyes, nose and mouth.
For more information about COVID-19 and how you can help protect yourself and others, see