Instructions for attending a Departmental office in Australia
If you have an appointment at one of our offices, follow the guidelines below to ensure an efficient visit.
If you arrive without an appointment, we will direct you to visit the Department’s website or call our Global Service Centre for help.
Appointments
Our offices in Australia provide services by appointment only.
If we need to see you, we will send you a letter or call you to make an appointment.
Some appointments are by phone. Please view your appointment letter for details on your appointment type.
Citizenship appointments
We will contact eligible individuals and invite them to attend a citizenship appointment. You do not need to contact the Department about your citizenship appointment.
More details are available at Learn about the citizenship test and interview.
Changing your appointment
If you are unable to attend your appointment, see the instructions in your appointment letter for more options.
Arriving at an office
You should arrive no earlier than 10 minutes before your appointment time. There are no waiting areas outside the office.
You need to bring evidence of your appointment; this includes your appointment letter or text message.
In most cases, only the person with the appointment can enter the office. It is best not bring children or visitors with you.
