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​​​​​​​​​​​​​​​​​​COVID-19 instructions for attending a Departmental office in Australia

If you have an appointment at one of our offices, you must follow all precautionary measures listed below. This will help reduce the spread of COVID-19 and protect you and those who are most at risk.​​

Appointments

Our offices in Australia provide services by appointment only.

If we need to see you, we will send you a letter or phone you, to ask you to attend an appointment.

Citizenship appointments

We will contact eligible individuals and invite them to attend a citizenship appointment. There is no need to contact the Department about your citizenship appointment. See Learn about the citizenship test and interview.

If you are unwell or test positive to COVID-19

Stay at home and do not come to your appointment if you:

  • have COVID-19
  • are unwell with cold or flu-like symptoms including:
    • fever
    • coughing
    • sore throat, or
    • shortness of breath, even if you have returned a clear COVID-19 test result.

Check your state or territory COVID-19 websites for any local rules or restrictions that apply. See Local state and territory health departments

Rescheduling your appointment

If you are unable to attend your appointment, refer to the information outlined in your appointment letter.

Arriving at an office​

  • In most cases, we only allow the person with the appointment into the office.
  • Do not bring children or visitors with you to the office.
  • There are no waiting area facilities outside of the office.
  • Arrive no earlier than 10 minutes prior to your scheduled appointment time.