We do not provide pre-lodgement migration advice. You can find visa information by visiting the Department of Home Affairs website. You can also refer to the Embassy, Consulate or High Commission website for the country you are in.
If you have lodged an application that has not yet been decided, we will not respond to progress enquiries if the application is within Global visa processing times.
If you have an application before the Department and have been asked by the processing office to provide further information, upload this information via your ImmiAccount. You should only use this form to upload additional information if you are unable to upload the information via your ImmiAccount.
If you already hold a visa, check your visa status and entitlements using Visa Entitlement Verification Online (VEVO).
If you do not have your departmental reference number or visa grant notification, you can request this information by completing the Request for reference number form. We will then email your reference number to you.
If you hold a valid permanent or provisional Family visa and cannot travel to Australia before the first entry arrival date, complete the travel facilitation letter request form.
If you have an enquiry about a Child, Adoption or Orphan Relative visa, complete the Child and orphan relative visa processing centre form.
If you have a valid visa but have a new passport, follow the instructions to update your passport details.
Use the form below if you still need more information that is not addressed by the specific information provided in relation to each specific type of enquiry. We will take around 5 business days to respond to your enquiry. Do not send multiple enquiries within this time period.
