We do not provide pre-lodgement migration advice. You can find visa information by visiting the Department of Home Affairs website or the Embassy / Consulate / High Commission website for the country you are in.
If you already hold a visa you can check your visa status and entitlements using Visa Entitlement Verification Online (VEVO). If you cannot find your departmental reference number or you no longer have your visa grant notification you can request this information by completing the Request for reference number form. Your reference number will then be emailed to you.
If you hold a valid permanent or provisional Family visa and you cannot travel to Australia before the first entry arrival date of your visa, you can complete the travel facilitation letter request form.
If you have an enquiry about a Child, Adoption or Orphan Relative visa, you can complete the Child and orphan relative visa processing centre form.
If you have a valid visa but have a new passport, follow the instructions to update your passport details.
Use the form below if you still need more information. The expected response time for your enquiry is currently 5 business days. Do not send multiple enquiries within this time period.
We will not respond to progress enquiries if the application is within Global visa processing times.
