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Contact us

Save time by using our online services and guides, or get in touch with us.

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What can we help you with?

Try our Popular​ topics for self help options.

Apply online for an Australian visa or citizenship - our preferred and the most efficient way to apply is through ImmiAccount. Use the Applying online in ImmiAccount guide to help you.

Check status of your visa or citizenship application - if your application is within the standard processing time, we can’t give you further information even if you call. ​If you have made an application online, you can check your status in ImmiAccount.

Need further assistance?

Telephone

If you have a problem that requires us to access your details, you can call us Monday to Friday from 9am to 5pm (excluding Australian National Public holidays).

Call us

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Find an office

Find details about our offices in and outside of Australia.​​

See our addresses and opening hours

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