Save time by using our online services and guides, or get in touch with us.
Try our Popular questions for self help options.
Apply online for an Australian visa or citizenship - our preferred and the most efficient way to apply is through ImmiAccount. Use the Applying online in ImmiAccount guide to help you.
Check status of your visa or citizenship application - if your application is within the standard processing time, we can’t give you further information even if you call. If you have made an application online, you can check your status in ImmiAccount.
Use the Border Watch Online Report for suspicious immigration, customs and trade activity.
Report a scam to SCAMWATCH
Report a third party data breach relating to your ImmiAccount
If you have a problem that requires us to access your details, you can call us Monday to Friday from 9am to 5pm (excluding Australian National Public holidays).
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