Contact the Immigration Status Resolution Service
If you do not hold a valid visa or you are on a Bridging visa E, you can request an appointment with the Immigration Status Resolution team.
Request an appointment
Please note: This service supports people who:
- hold a Bridging visa E, or
- do not hold a valid visa.
We do not manage general visa enquiries or other visa types. You will not receive a reply if your enquiry is about a matter we do not manage.
You can also email us at status.resolution@homeaffairs.gov.au.
In-person support — upcoming community visits
Our status resolution officers are available in person at the following locations and times. You do not need an appointment.
Australian Capital Territory
Belconnen
Belconnen Library
Chandler Street
16 September 2025
12:00 pm to 5:30 pm
New South Wales
There are no visits at this time.
Northern Territory
There are no visits at this time.
Queensland
There are no visits at this time.
South Australia
There are no visits at this time.
Tasmania
There are no visits at this time.
Victoria
Springvale
Springvale Community Hub
Hillcrest Grove
9 September 2025
11:00 am to 5:00 pm
Western Australia
There are no visits at this time.
