Technical problems
If you get an error message when you try to submit, make sure that:
- you answer all questions
- you upload documents in the following file formats: pdf, jpg or png. Cloud based platforms such as OneDrive, Google drive, encrypted files or .zip files are not supported
- document file names are short and do not contain special characters
- the “I am not a robot” Captcha check box has not expired. If it has expired, it will display red text and you will need to re-check it.
If you continue to get an error message:
- reduce the size of documentation
- allow cookies on your browser. You can do this by checking the settings in your Internet Options, which can be found either in the Tools menu or the Settings menu
- clear your cache history
- use a different device or browser.
Help desk
If you have ongoing technical issues, send an email to National.Innovation@homeaffairs.gov.au.
