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Change a Skillselect password


​Forgotten password

Click on the 'forgotten password link' on the application page.

Follow the prompts to make a new password.

The EOI ID starts with the letter 'E' followed by ten numbers.

You will need to be able to answer the security questions you nominated when you created your Expression of Interest.

Password guidelines

Your password must meet the following guidelines:

  • Must be of minimum 10 characters in length
  • Must have at least 3 of the following categories:
    • Lowercase character: [a – z]
    • Uppercase character: [A – Z]
    • Numeric: [0 – 9]
    • Non-alphanumeric characters: !, #, $, %, *
  • Must not have the following non-alphanumeric characters:
    • Double Quotes (“), Single Quote (‘), Back quote (`), Symbol (@), Ampersand (&), Tilde (~), Colon (:), Semicolon (;), Underscore (_), Equals (=>)
  • Must not have your User Identification (ID), Given Name or Surname
  • Must not be one of your last 20 previously used passwords

You can only change your password once every 48 hours.

I forgot my security questions and am unable to reset my password

If you forget your security questions, you can ask us to manually reset your password. Please allow up to 5 working days for your request to be processed.

You will receive an email containing a link to reset your password. This email will be sent to the email address listed in your EOI. We are unable to send the link to any other email address.

If you are unable to provide the identity information requested in the password reset request form, or cannot access the email address listed in your EOI, we will be unable to reset your password. You can submit a new EOI at any time for free. To find out how to create and submit a new EOI please see Make an expression of interest.

Please note: requests for manual password reset emailed directly to SkillSelect technical support will not be actioned. All requests for manual password reset must be submitted via the password reset request form.