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Settlement Engagement and Transition Support (SETS) Program

​Health and wellbeing​​

We recognise refugee, humanitarian and other vulnerable entrants often present with health needs that differ from the mainstream Australian population.

Service providers can encourage health and wellbeing by sharing information about:

  • the Australian health system
  • Medicare
  • the Pharmaceutical Benefits Scheme
  • emergency and ambulance services
  • the difference between general practitioners and specialists
  • medical documents
  • immunisation history
  • disability support services and pensions
  • mental health issues
  • health issues for specific groups, particularly women and young people.
  • parenting
  • family or gender roles
  • family relationships
  • intergenerational conflict
  • rights and obligations under Australian law
  • cultural orientation in Australia
  • family conflict
  • legal issues
  • the roles of police, courts and child protection agencies
  • Australia’s family law provisions
  • reduction/prevention of domestic and family violence (DFV) among newly arrived communities.

Service providers can also help increase client’s health and wellbeing using services including:

  • tailored and resourced support
  • referral and information around trauma recovery and mental health
  • referral to counselling and psychological services
  • inviting guest speakers from mainstream services that hold early intervention workshops
  • referral to culturally-appropriate and specific family mediation, information and support
  • referral to groups that give social support, such as men’s, women’s or parenting groups
  • referral to programs for newly arrived youth that give opportunities for young people to express themselves and build peer support networks
  • group information sessions and/or other educational initiatives or programs
  • warm referral pathways for those who have experienced or are at risk of experiencing DFV including:
    • specialist DFV support
    • family relationship services
    • counselling
    • mental health support
    • emergency housing
    • legal services and
    • other mainstream services.​