Specialised and Intensive Services
Specialised and Intensive Services (SIS) is a component of the Humanitarian Settlement Program (HSP) available to humanitarian entrants and other eligible visa holders who have complex needs.
SIS offer clients short term needs-based support to help them access appropriate mainstream services and develop the necessary skills to manage their needs independently.
SIS are delivered by HSP service providers on behalf of the Department.
People holding one of the following visas may be eligible for SIS:
- Refugee (subclass 200, 201, 203 and 204)
- Global Special Humanitarian (subclass 202)
- Protection (subclass 866)
- Temporary Protection (subclass 785), Temporary Humanitarian Stay (subclass 449), Temporary Humanitarian Concern (subclass 786) and Safe Haven Enterprise (subclass 790).
Holders of these visas may be eligible for SIS up to five years after their arrival in Australia, or up to five years after the grant of their eligible onshore visa.
In exceptional circumstances, flexibility may be shown to this timeframe and holders of other visa subclasses. Australian Citizens are not eligible for SIS.
People who are eligible for SIS must demonstrate an inability to independently engage with appropriate supports and be impacted by multiple or complex barriers that may include:
- health needs that are severe, critical, long term and/or unmanaged
- mental health issues
- homelessness or housing instability
- domestic and family violence
- child and youth welfare concerns
- family and/or relationship breakdown
- social isolation
- financial hardship
- legal issues.
How to refer a person for SIS
To refer a person for SIS, please complete the online SIS Referral Form.
If you are unsure of whether a person is eligible for SIS, please contact the Department for assistance by calling the SIS enquiry line during office hours on 1300 855 669 (at the cost of a local call).
If you experience technical difficulties completing the online form, assistance is available by calling the HSP System Helpdesk during office hours on 1800 020 283 or emailing firstname.lastname@example.org.
If you are unable to access the online referral form, you may complete the
SIS Referral Form - paper version.
What happens after a referral is submitted
The Department will assess the eligibility of the person/s referred and notify the referrer of the outcome. If the person/s meets the eligibility criteria, the Department will engage a HSP service provider to deliver SIS.
The length of time that a client receives SIS is based on individual need, but will generally be up to six months.