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Humanitarian Settlement Program (HSP)

​​​​Service providers

The Humanitarian Settlement Program (HSP) is delivered on behalf of the Australian Government by 5 service providers in 11 contract regions across Australia. ​

​​ ​
​HSP contract region
Settlement locationsHSP service provider
Canberra and SurroundsCanberra; Wollongong; Wagga Wagga; Albury Australian Red Cross Society
Western AustraliaPerth Australian Red Cross Society
SydneySydney Settlement Services International
Regional NSWNewcastle; Coffs Harbour; Armidale Settlement Services International
Brisbane and SurroundsBrisbane (including Logan); Gold Coast;  Toowoomba Multicultural Australia
North QueenslandCairns; Townsville Multicultural Australia
Northern TerritoryDarwin Melaleuca Australia
​South AustraliaAdelaide; Mount Gambier AMES Australia
TasmaniaHobart; Launceston AMES Australia
MelbourneMelbourne AMES Australia
Regional VictoriaMildura; Shepparton; Geelong; Wodonga AMES Australia
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If you have feedback about the delivery of the HSP, please contact the HSP Service Provider in your area. You may also provide your feedback directly to the Department by using our Compliments, complaints and suggestions form.