eMedical Client is an online service. Before booking and/or attending your medical appointment, the service allows you to:
- complete your medical history online
- consent to using the eMedical system
- provide an email to the Department for correspondence about your health case.
After attending your medical appointment, the service allows you to check that your health examinations have been submitted to the Department.
If you apply for your visa application online, you will automatically be directed to use the eMedical Client service. If you have lodged a paper visa application, you can use this service via
eMedical Client.
Using eMedical Client
Before attending your medical appointment:
On the eMedical Client login screen you will need to enter your family name, HAP ID and date of birth.
Complete all mandatory fields (fields with a red star symbol) and press 'OK'.
Note: Ensure you enter the same details as you provided on your visa application, or on your My Health Declarations electronic form.
Once you have successfully logged into eMedical Client, record your answers to medical history questions in Record medical history. To default the answer for all questions to 'No', select 'Answer No to all' at the top right of the screen. You can then select 'Yes' to any answer where appropriate. If you select 'Yes' you must provide more details.
At the bottom of the ‘Record medical history’ screen, you will need to provide consent for using the eMedical system and press
'Submit'.
On the ‘Generate Referral Letter’ screen, answer the additional questions and press ‘Save and Print Referral Letter’.
After you have attended your medical appointment:
Once you have successfully logged into eMedical Client, press ‘Save and Print Information sheet’ to open Information Sheet.
If your health examination results have not yet been submitted to the Department, the Information Sheet will advise that 'the status of an individual examination will not appear as complete until your case has been submitted to the Department of Home Affairs.'
You may need to follow up with the clinic you undertook your health examinations to request an update whether they have submitted your results to the Department.
If your health examinations have been successfully submitted to the Department, the Information Sheet will advise that 'Your eMedical case has been submitted to the Department.'
