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Meeting our requirements

Providing accurate information

You are obliged to prove your identity and provide true information with your application.

We may refuse your visa application if you provide a bogus document or information that is false or misleading or if you cannot prove your identity. We can't waive this requirement. However:

  • we will tell you if we can't confirm your identity
  • we will tell you if we think you have provided a bogus document or information that is false or misleading 
  • give you time to respond

We can refuse your visa application if you or a member of your family:

  • gives us a bogus document or information that is false or misleading in relation to a visa application
  • has given us  a bogus document or information that is false or misleading in relation to any visa you held in the 12 months before you applied for this visa

Proving your identity

If you still can' prove your identity:

  • we will refuse your visa application
  • we may not grant you any other visa for 10 years
  • we will not grant any family members you listed on your application a visa for 10 years

 There is no waiver available for the identity requirement or the 10 year non-grant period.

Provide true information

If you provide a bogus document or information that is false or misleading we may still grant you a visa if you can show us we should because of:

  • compelling circumstances that affect Australia, or
  • compelling or compassionate reasons that affect an Australian citizen or permanent resident, or an eligible New Zealand citizen

We will let you know:

  • if we refuse your visa application
  • whether you can ask the Administrative Appeals Tribunal to review the decision

If we refuse your application because you provided a bogus document or information that is false or misleading, we:

  • will not grant you any other visa for 3 years
  • might refuse any current visa applications by members of your family
  • might not grant your family members a visa for 3 years

Public Interest Criterion 4020 (PIC 4020) lets us refuse your visa application if:

  • we can't confirm your identity
  • you give us a bogus document or information that is false or misleading

PIC 4020 applies to:

  • skilled migration visas
  • business visas
  • temporary visas
  • student visas
  • family visas

Make another visa application

If we refuse your visa application under PIC 4020, you can:

  • apply for another visa from within or outside Australia, if you already hold any visa except a Bridging visa
  • apply for a visa listed on Form 1026i Limitations on applications in Australia, if you don't hold a valid visa and you have not left Australia since we refused your application

When you apply for a visa within 3 years of being refused a visa under PIC 4020, you must show us that you need the visa because of:

  • compelling circumstances that affect Australia
  • compelling or compassionate reasons that affect an Australian citizen or permanent resident, or an eligible New Zealand citizen