Telephone guidance is a supplement to the guidance that can be found on our website.
We can explain the rules and what is generally required to obtain a visa. We cannot provide guidance on precisely what you have to do in order to fulfil criteria.
You can call us for
- General questions
- Problems with your application
What we can't help you with
- Migration advice
- Eligibility advice
- Status of your application, if the general processing time has not yet expired
- Updating contact details
Every day there are 15,000 people who call us for guidance. We aim to answer enquiries quickly and efficiently.
From within Australia
Monday to Friday 9am to 5pm
Our Global Service Centre is closed on Australian National Public Holidays (New Year's Day, Australia Day, Good Friday, Easter Monday, Anzac Day, Christmas Day and Boxing Day).
Be aware that Mondays are our peak days for calls and you may need to wait longer to speak to an operator.