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Contact us

Need help? We want you to find what you’re looking for. Chances are, you'll find the answer here. Save time by using our online services and guides, or get in touch with us.

​​​​Offices outside Australia

You can apply online for most Australian visas and citizenship through ImmiAc​count. This is the preferred and most efficient way to apply.

We have offices in a number of countries around the world who provide visa and citizenship services.

Our overseas offices do not provide a walk in counter service. Where we need to see you, we will notify you directly by email / letter to make an appropriate arrangement.

In many countries we also have a Service Delivery Partner (SDP) arrangement to provide Australian visa application and biometric collection services through Australian Visa Application Centres (AVAC) and Australian Biometric Collection Centres (ABCC). 

Most AVACs and ABCCs are temporarily closed. To check if your nearest AVAC or ABCC is operating, find the relevant office below.

If you have applied for a visa, please see current visa processing arrangements.

Find an office

Find the relevant office for additional information ​including:

  • where to send your application if you are unable to apply online
  • how to find your nearest AVAC / ABCC (if applicable to your location)
  • payment methods available to pay the visa application charge
  • a list of panel physicians in your location
  • information if you are required to provide a police check as part of your visa application.

Use the drop down to find an office, by country.​