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Contact us

Need help? We want you to find what you’re looking for. Chances are, you'll find the answer here. Save time by using our online services and guides, or get in touch with us.

​Outside Australia

Check our website for any visa and citizenship information. If you still have further questions or require more information please call us.

If you are calling from the Americas or Europe please call our Global Service Centre (GSC) located in Australia on +61 2 6196  0196, Monday to Friday 9am to 5pm local time in your country. 

  • If calling from a landline please make sure you use your international dialling code (IDD), country code and the GSC number. Embassy and High Commission staff in these locations will direct you to the same service.
  • Please note: our Global Service Centre is closed on Australian National Public Holidays (New Year's Day, Australia Day, Good Friday, Easter Monday, Anzac Day, Christmas Day and Boxing Day).

If you are outside Europe or the Americas, check our list of locations for our overseas offices.